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Refund Policy for FluentAI

Last Updated: March 2026

1. Overview

We want you to feel confident trying FluentAI. This Refund Policy explains when refunds may be issued for paid subscriptions and lifetime purchases made through FluentAI.

2. Eligibility Window

  • Monthly, yearly, and lifetime purchases made directly through FluentAI may be eligible for a refund within 14 calendar days of the original purchase date.
  • Refund requests submitted after 14 calendar days are generally not eligible unless required by applicable law.

3. Renewals and Repeat Charges

  • Subscription renewals are generally non-refundable once the renewal charge has been processed.
  • To avoid future charges, you can cancel your subscription at any time before the next renewal date.
  • Cancellation stops future billing but does not automatically trigger a refund for charges that have already been processed.

4. Usage-Based Exceptions

Because some FluentAI features rely on third-party AI services that create usage-based costs, we may decline refund requests where a substantial amount of paid usage has already been consumed.

Examples of substantial usage may include:

  • Heavy use of AI-powered subtitle generation or inference features
  • Extensive generation of AI-assisted study materials
  • Other unusually high-cost usage shortly after purchase

5. Purchases Through Third Parties

  • If you purchased FluentAI through a third-party platform, marketplace, or app store, your refund request may need to be handled directly through that provider.
  • In those cases, the third party's billing and refund terms will control the outcome.

6. How to Request a Refund

To request a refund, contact us at support@fluentai.pro and include:

  • The email address associated with your account
  • The date of purchase
  • The payment receipt or invoice, if available
  • A short explanation of the issue

We aim to review refund requests within 5 business days.

7. Chargebacks

If you believe you were charged in error, please contact us before initiating a chargeback so we can investigate and try to resolve the issue quickly.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised effective date.

9. Contact

Questions about refunds can be sent to support@fluentai.pro.